OUR VALUES

Q: What does HIS IMG stand for?
A: HIS IMG means “His Image” — we believe we are made in the image of God and strive to reflect Him in all we do.

Q: What makes your brand different?
A: We're more than a clothing brand — we’re a movement of faith, simplicity, and bold truth, inspiring people to carry Christ in every room they walk into.

Q: Is HIS IMG faith-based?
A: Yes. Every design, detail, and drop is rooted in the Gospel and the call to spread His image boldly.

RETURNS & EXCHANGES

Q: What’s your return policy?
A: We accept returns within 14 days of delivery for unused, unworn items. Items must be in original condition with tags attached.

Q: How do I start a return or exchange?
A: Email us at support@hisimg.com with your order number and reason for return. We’ll guide you from there.

Q: Do you offer free returns?
A: Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

Q: Can I exchange for a different size?
A: Yes, if the size is in stock. Contact us as soon as possible to request an exchange.

SHIPPING

Q: Where do you ship?
A: We currently ship nationwide (U.S.), international orders will be accepted; shipping fees will be applied

Q: How much is shipping?
A: We currently ship nationwide (U.S.) with free + included shipping, international fees do apply calculated at checkout based on location.

Q: How long does shipping take?
A: Orders typically ship within 4–7 business days. Delivery usually takes 7-14 business days after shipping.

Q: Can I track my order?
A: Absolutely. Once your order ships, you’ll receive a confirmation email with tracking info.

Q: My package is missing—what should I do?
A: If your package says "delivered" but you haven’t received it, please contact us within 48 hours.